Member Chimp plugin and all its features and built-in addons, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Plugins sold and distributed by Member Chimp are done so in the hope that they will be useful and work for you, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, Member Chimp is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Member Chimp plugin. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind.
We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Member Chimp. Should conflicts occur with third-party software, we may provide support at our discretion.
For support policy, please refer to this page.
4. Automatic Updates
Automatic updates are available to all plugin users through the WordPress plugins API. Automatic updates are available for Member Chimp and all its additional features. However, certain premium features will not work unless you have a valid and active license key entered in the plugin settings page.
5. License Usage
Member Chimp grants each paying customer a valid license key which can be used for a year and as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple sites the customer/license-holder may not sell the originally-purchased license key provided by Member Chimp, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key.
Member Chimp will only provide support services to the original customer and license holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
6. License Delivery
After we have processed your payment successfully, you will receive an e-mail with your order number and a valid license key. You can enter the license key in Member Chimp plugin settings to instantly activate your PRO subscription.
Should you not receive an email containing your information, you can contact us through https://memberchimp.com/contact to request your purchase information.
Once we verify your information, we will re-send you the license key which you can use on your site(s) to activate the PRO version.
Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.
8. Website & Plugin Content
All content found on this website and throughout the plugin including assets, pages, documentation and any other information is property of Member Chimp and may not be redistributed without permission or consent.
9. Price Changes
Member Chimp reserves the right to modify or change the price of its products without prior notice or consent. Member Chimp also reserves the right to modify, change, or suspend a license key without prior notice or consent.
10. Subscriptions & Automatic Renewal
Member Chimp products are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription prior to the automatic renewal date.
We cannot grant refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
If you choose to cancel your subscription your license will expire on the anniversary of the original purchase, and you will no longer receive support for the Member Chimp products you have purchased. Any premium features which are attached to an active license key will cease to work once the license key expires.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
11. Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please submit a support ticket and request a refund. We will grant you a full refund if the following conditions are met:
- You have an issue that we are unable to resolve which makes the system unusable.
- We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
- You are within the first 30 days of the original purchase of the license key.
- You have purchased the license/subscription, and after installing and testing the plugin, have found that it will not work for your specific setup.
- You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you.
- Please note, technical issues caused by 3rd party themes, or plugins or other integrations will not provide grounds for a refund.
Member Chimp will occasionally send you emails related to the purchase of product(s) from our website. We may also send you occasional email newsletters relating to Member Chimp updates, promotions, and products. We will never share, sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify these policies without prior notice or consent.
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.